Frequently Asked Questions

No, not at the moment. Keep watching this space for any developments.

Yes. All our products are marked with special icons to show if they are suitable for vegetarians, vegans and gluten free diets.

However, we do advise that you check the nutritional information listed on each product page to see specific product allergens.

All of our products can be stored at room temperature before opening.

After opening you may need to keep in a fridge or an airtight container. You can check the storage information listed on each product page.

Most of our jarred products will be delivered with at least 9 months shelf life. Our bakery ranges have a shorter shelf life from manufacture, so will usually have between 2 and 4 months shelf life. Confectionery is generally longer than 6 months.

The minimum order is one individual product. However, in order to get the best value shipping, we’d recommend you order over £40

For orders under £40, we charge £5.00 UK delivery on each order. For basket spends £40.00 and over we offer FREE UK DELIVERY.

All orders are sent with a courier, which may require a signature on delivery. If you are out, the courier company may card your address, if it is possible to do so.

Once you have received a card, it is your responsibility to arrange a redelivery time directly with the courier.

When selecting a delivery address, we would suggest you choose somewhere there will be a person in during the day to sign for the goods if necessary. We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address is incorrect. We advise that if you are not sure of the address you should check it using the Post Offices Address finding service.

Deliveries are usually Monday to Friday between the hours of 8am and 6pm.

We aim to dispatch orders within 5 working days. However, please note that during exceptionally busy periods in November and December, it can take 7-10 working days to process your order.

Please either telephone us or email us with a note of your order number and an explanation/evidence of the damages. From there we will arrange to send replacements to you.
Yes of course, please call 01858 461199 and our customer service team will be happy to assist you.

Once the order has been placed, we recommend contacting us as soon as possible and we will try to change the delivery address however, if the order has already left us, we are not able to redirect the order and you will need to contact the courier.

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