In the unlikely event of your delivery arriving damaged, please report the problem to our sales team within 7 days of the receipt of the package, and we will resolve the problem. Bramble Foods accepts responsibility for any costs associated with the returning faulty items.
Please contact the sales team at firstname.lastname@example.org.
Product failure upon receipt is unusual, in the unlikely event of the product failing early please contact our sales team who will endeavour to resolve any issues you may have. Please note that faulty products are returned to the manufacturer for testing.
Cooling off period
Most orders placed with Bramble Foods are covered by our 14 days satisfaction guarantee. You can return the item by notifying us within 14 days of the item being delivered. If the item is not faulty, it must be returned unused, unopened and original packaging undamaged and the customer is responsible for any P&P costs.
Also, please be aware that we cannot be held responsible and provide refunds/exchanges on items affected by circumstances beyond our control. This includes, but is not limited to, damage and neglect after goods are delivered or goods being stored incorrectly.
In order to arrange a return, please contact our customer service team at email@example.com as soon as possible and within 14 days of delivery. You must inform us in writing with the order number, the item number or name and the reason for the requested return. Returned parcels must be packaged securely with all the items included. Any additional cost from delivery or returning the item that are not agreed beforehand with bramble Foods are not covered under our cancellation policy. Please keep your Bramble Foods receipt as well as proof of postage.
EXCEPTION – If your order contains items with a shelf life of less than 6 months and/or seasonal items, the cooling off period does not apply and cannot be returned unless faulty.
We will not accept returns of any goods that have been opened.
Damaged in Transit
If your order has been damaged in transit, please either telephone us or email us with a note of your order number and an explanation/evidence of the damages. From there we will arrange to send replacements to you.
Mistakes with orders
If you have made a mistake with your order, please contact customer services as soon as possible, if this is within 24 hours we may be able to rectify your order. If this time has passed, we may not be able to amend your order. Please ensure that your order is correct before confirming as errors will not be refunded.
Please allow up to 14 working days, during busy times, to receive your money back for your refund.